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Training and Programming Specialist


Department: Impact and Service Delivery


Reports to: VP of Impact and Service Delivery


Job Summary:

Facilitates organizational training efforts to position Better Tomorrows as a leader in the supportive services field within affordable housing communities. Develops staff training and professional development initiatives for the Better Tomorrows’ team of Social Service Coordinators to strengthen and develop their skills and resources. 

Provides support to managers and teammates by providing new hire orientation sessions, as well as individual onboarding and additional training where needed. Conducts monthly virtual training calls, monitors training metrics and liaises with Learning Management Software systems. Develops program curricula and provides related training opportunities in Better Tomorrows’ 5 core program areas. Trains teammates on programs, policies and procedures in concert with the content experts within the organization, bringing in external training resources where appropriate. 


Supervisory Responsibilities:



Duties/ Responsibilities:

Curriculum Development

  • Create new curricula and update existing curricula for Afterschool and Summer Enrichment Programming on an annual basis, inclusive of in person and remote activities.

  • Collaborate with the Service Delivery Team to identify and implement additional curricula for out of school time, adult and senior programming with corresponding training and onboarding resources

  • Develop organizational partnerships that could provide curriculum resources and train-the-trainer opportunities

  • Work across departments to compile training resources accessible to various levels of the organization

Training and Staff Development

  • Develop,facilitate, record, and monitor virtual monthly training calls

  • Work with VP of Impact and Service Delivery to implement organizational training plans inclusive of training specific to various stages of staff development

  • Outreach to staff to monitor training and curricula success taking into account any  strengths, successes and challenges that our service delivery team experiences in their respective roles.

  • Collaborate with Service Delivery Team to identify areas of training need and assess the efficacy, quality and relevance of training ensuring access and attendance to training on local, regional, and national levels.

  • Coordinate training delivery on topics inclusive but not limited to: Case Management, Healthy Homes, Summer and Afterschool Programming, Adult Education and Senior Programs according to best practices within each discipline, bringing in outside training resources when necessary.

  • Collaborate on training with other departments relating to other aspects of the organization such as fundraising, data, partnerships, and finance procedures.

  • Support the National Team in identifying and securing training for conferences such as the Better Tomorrows National Meeting and any Regional Meetings.

  • Work with Human Resources, and applicable committees to ensure that compliance related training is occurring, such as CRP, Fair Housing, and others.

  • Work with Human Resources to support any training initiatives in the areas of Leadership Development, Succession Planning, Mentoring and Coaching and further professional development across organizational levels.

  • Conduct and organize New Hire Orientation cohort training and support cohort staff in their first 90 days of employment as needed.

  • Support managers with new staff onboarding at various Better Tomorrows sites as needed.

  • Support the transition process to support promotions from within through additional mentorship, onboarding and training.

  • Work alongside Service Delivery leaders and Human Resources to ensure access and completion of management training in supervisory skills, performance management, coaching and mentoring, interviewing, onboarding, and others.

  • Other duties as assigned 


Required Skills/Abilities: 

  • Travel for site visits, training, conferences and meetings.  Travel can be up to 25% and includes regional and national travel as needed.

  • Valid Driver’s License

  • Excellent problem-solving skills and decision-making abilities 

  • Proficiency in Microsoft Office and Google Suite required, Learning Management Software and Zoom presentations

  • Strong written and verbal communication skills

  • Self-starter and creative thinker

  • Able to manage several projects and deadlines at the same time

  • Management experience preferred

  • Enjoy working in a fast-paced environment


Education and Experience:

  • 5-10 years of experience in Social Services, K-12 Education or a related field

  • Bachelor’s Degree in related field

  • Experience as an engaging trainer, presenter and public speaker

  • Experience writing curriculum for K-12 or adult education topics


Physical Requirements: 

  • Prolonged periods sitting at a desk and working on a computer.

  • Must be able to lift up to 25 pounds at times.