Social Services Coordinator


Villages of Westhaven

Chicago, IL


Better Tomorrows is a mission-focused organization working to alleviate poverty and provide programs, supportive services, and case management to over 26,000 low-income residents of affordable housing in 100 communities across the country. Our mission is to help individuals and communities thrive.  We are looking for a dynamic, motivated, results-driven individual to join our growing team and fast-paced environment focused on making an impact in people’s lives.


Key Responsibilities

Resident Engagement

* Provides orientation to new residents.  Reviews community policies and procedures related to lease compliance and reviews house rules.

* Interviews new and renewing residents to identify their interests; obtains information on strengths and barriers to achievement of educational advancement and economic self-sufficiency.

* Actively promotes the use of community resources and educational opportunities.  Encourages, and in some cases initiates referrals to contract providers and outside agencies

* Facilitate/implement the following programs, activities and social services for children and adults utilizing community resources and agencies

* Out-of-School time, GED preparation, and other resident educational programs focused on educational achievement and engagement

* Job readiness programs, food banks, and financial literacy to promote economic stability and self-sufficiency

* Health and wellness programs and seminars to promote physical and mental health and general well-being

Lease Compliance

* Maintains a list of households at risk for non-lease compliance; works with property management and case managers to identify specific action plans.

* Works directly with high risk residents, within the home if necessary, to assess progress on stated goals; updates property management of household progress on a weekly basis.

* Participates in meetings to discuss and monitor resident progress in lease compliance and self sufficiency

Resident Support

* Supports residents who are victims of crime on the property.  Encourages reporting to authorities and coordinates the exchange of information.

* Create service goals and plans with residents and support residents to achieve those goals while monitoring progress

Community Engagement

* Actively promotes programs offered by CHA and its contracted CSS providers and assists in recruiting residents for participation.

* Develop and utilize resources files for making referrals for residents in need of specific services.  To provide follow-up referrals are made

* Coordinate or facilitate neighborhood watch and community-wide events focused on developing safe and strong communities, additional programs and services based on community needs

* Documents community activities and events.  Produces written summaries and photos with obtained consents that record events; provides information to owners, managers, agencies and residents through email communication, newsletters and special mailings.

Community Links to Stakeholders

* Attends security meetings, area beat meetings and CAPs meetings

* Attend Relocation meetings

Community Ambassador

* Cultivate new relationships with various community-based organizations, educational institutions, faith-based institutions and political affiliates



·        Bachelor’s degree or 5 years of experience in social service field

·        Effective verbal and written communication, organizational, and inter-personal skills

·        Ability to work independently without day-to-day in-person supervision

*       Experience pro-actively connect and engage resident participation in programs and services

·        Proficiency in Microsoft office suite and other computer software database programs

·        Lifting 25 pounds



Please send cover letter with salary requirements and resume to:


Pre-employment checks are required before employment can begin.​
Better Tomorrows is an Equal Opportunity Employer.
No phone calls please.


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Participant Data

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19-54:  n/a
55+:  n/a
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Male:  n/a

State Directory and Contact Info

My Content

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